Last Updated: January 15, 2025

1. Who We Are

2. Information We Collect

Personal Information:

• Name, address, and contact details
• Date of birth and age verification documents
• Government-issued ID (driver's license, passport)
• Financial information (bank details, payment methods)
• Gaming history and preferences
• Communication records with customer support

Technical Information:

• IP address and device information
• Browser type and version
• Operating system and device characteristics
• Cookies and tracking technologies
• Usage patterns and interaction data
• Location data (where legally permitted)

3. How We Use Your Information

Primary Uses:

• Account Management: Creating and maintaining your account
• Identity Verification: Complying with legal requirements
• Payment Processing: Handling deposits and withdrawals
• Customer Support: Responding to inquiries and issues
• Legal Compliance: Meeting regulatory obligations
• Responsible Gambling: Implementing protection measures

Secondary Uses:

• Platform improvement and optimization
• Marketing communications (with your consent)
• Fraud prevention and security monitoring
• Analytics and business intelligence
• Research and development

4. Legal Basis for Processing

5. Information Sharing

We may share your information with:

• Regulatory Bodies: VGCCC and other compliance authorities
• Payment Processors: For transaction processing
• Identity Verification Services: For age and identity checks
• Technical Service Providers: For platform operations
• Legal Authorities: When required by law
• Professional Advisors: Lawyers, accountants, and consultants

6. Data Retention

We retain your information for:

• Account Information: 5 years after account closure
• Transaction Records: 7 years (legal requirement)
• Identity Documents: 7 years (regulatory requirement)
• Marketing Data: Until you opt out
• Technical Logs: 12 months

7. Data Security

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Delete your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Improve website performance and user experience
• Analyze usage patterns and trends
• Deliver personalized content and advertisements
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

10. Marketing Communications

With your consent, we may send you:

• Promotional offers and bonuses
• Game updates and new features
• Educational content about responsible gambling
• Company news and announcements

You can opt out at any time by clicking the unsubscribe link in emails or contacting customer support.

11. International Transfers

We primarily store data within Australia. If international transfers are necessary, we ensure adequate protection through appropriate safeguards and only transfer to countries with adequate data protection laws.

12. Children's Privacy

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.

14. Complaints and Disputes

If you have concerns about our privacy practices:

1. Contact our Privacy Officer at [email protected]
2. If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC)
3. For gambling-related complaints, contact the VGCCC