Terms of Service
Last Updated: January 15, 2025
🚨 Important Notice
- • 18+ Only: You must be 18 years or older to use this service
- • Australian Residents Only: This service is only available to Australian residents
- • Gambling Involves Risk: Never gamble more than you can afford to lose
- • Help Available: If you have a gambling problem, call 1800 858 858
1. Acceptance of Terms
By accessing and using the AussiesHub platform ("Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our Service.
2. About AussiesHub
Company Information:
- • ABN: 51836541373
- • License No: 698437210
- • Address: 9 Springfield Lakes Blvd, Springfield QLD 4300
- • Regulated by: Victorian Gambling and Casino Control Commission (VGCCC)
3. Eligibility Requirements
To use our Service, you must:
- Be at least 18 years of age
- Be an Australian resident
- Provide accurate and complete registration information
- Complete identity verification as required by law
- Not be self-excluded from gambling services
- Not be located in a jurisdiction where online gambling is prohibited
4. Account Registration and Verification
You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials secure
- Notify us immediately of any unauthorized use
- Complete identity verification within 72 hours of registration
5. Responsible Gambling
We are committed to responsible gambling:
- • Deposit Limits: Set daily, weekly, and monthly limits
- • Time Limits: Control your playing time
- • Self-Exclusion: Temporary or permanent account suspension
- • Reality Checks: Regular spending and time notifications
- • Support: Access to counseling and support services
6. Game Rules and Conduct
When using our Service, you agree to:
- Follow all game rules and regulations
- Not use automated systems or bots
- Not engage in fraudulent or illegal activities
- Not exploit system vulnerabilities
- Not create multiple accounts
- Report any suspected irregularities
7. Financial Terms
Deposits and Withdrawals:
- Minimum deposit: $10 AUD
- Maximum daily deposit: $5,000 AUD (adjustable)
- Withdrawals processed within 24 hours
- Identity verification required for withdrawals
- Anti-money laundering checks may apply
8. Privacy and Data Protection
We collect and process your personal information in accordance with our Privacy Policy and Australian privacy laws. We implement appropriate security measures to protect your data and will never sell your information to third parties.
9. Prohibited Activities
The following activities are strictly prohibited:
- Money laundering or other illegal financial activities
- Sharing accounts or login credentials
- Using the service for commercial purposes
- Attempting to reverse engineer our software
- Harassment or abuse of other users or staff
- Circumventing security measures
10. Account Suspension and Termination
We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or if required by law. Upon termination, any remaining balance will be returned to you after deducting any applicable fees.
11. Limitation of Liability
Our liability is limited to the amount in your account balance. We are not liable for indirect, incidental, or consequential damages. This limitation applies to the fullest extent permitted by law.
12. Dispute Resolution
Any disputes will be resolved through binding arbitration in accordance with Australian law. You may also contact our regulator, the Victorian Gambling and Casino Control Commission, for assistance with complaints.
13. Changes to Terms
We may update these terms from time to time. We will notify you of significant changes via email or platform notification. Continued use of the Service after changes constitutes acceptance of the new terms.
14. Contact Information
Customer Support: [email protected]
Phone: 1800 AussiesHub
Address: 9 Springfield Lakes Blvd, Springfield QLD 4300
Business Hours: 24/7 Customer Support
🆘 Gambling Help Resources
National Problem Gambling Helpline: 1800 858 858
Gambling Help Online: gamblinghelponline.org.au
Lifeline Australia: 13 11 14
Gambler's Help: gamblershelp.com.au