🎮 What is Responsible Gaming?
Responsible gaming means enjoying gambling as a form of entertainment while maintaining control over your time and money. It's about making informed decisions and recognizing when gambling stops being fun.
✅ Healthy Gambling Looks Like:
- Setting limits before you start playing
- Viewing gambling as entertainment, not investment
- Never chasing losses
- Taking regular breaks
- Gambling with money you can afford to lose
🎯 Our Commitment:
- Provide tools to help you stay in control
- Offer resources and support
- Promote awareness about gambling risks
- Train our staff to recognize warning signs
⚠️ Warning Signs of Problem Gambling
🚨 Recognize These Signs:
If you or someone you know shows these signs, it may be time to seek help:
Financial Signs
- Spending more than you can afford
- Borrowing money to gamble
- Hiding gambling expenses
- Neglecting bills or responsibilities
- Chasing losses with bigger bets
Emotional Signs
- Feeling anxious or depressed
- Mood swings related to wins/losses
- Gambling to escape problems
- Feeling guilty or ashamed
- Lying about gambling activities
Social Signs
- Neglecting family and friends
- Missing work or school
- Isolating from social activities
- Gambling taking priority over everything
- Relationship problems due to gambling
🔍 Self-Assessment Tool
Answer these questions honestly to assess your gambling habits:
Do you gamble more than you originally intended?
Do you feel the need to bet more money to get the same excitement?
Have you tried to cut back on gambling but couldn't?
Do you feel restless or irritable when trying to cut down?
Do you gamble to escape problems or negative feelings?
⚠️ If you answered "yes" to any of these questions, consider seeking help or using our responsible gaming tools.
🛠️ Tools to Help You Stay in Control
We provide various tools to help you manage your gambling. These can be set up in your account settings or by contacting customer support.
Deposit Limits
- Daily limits
- Weekly limits
- Monthly limits
- Instant activation
Time Limits
- Session time limits
- Daily play time
- Automatic logout
- Break reminders
Self-Exclusion
- 24 hours to 5 years
- Immediate activation
- Account suspension
- Marketing opt-out
Reality Checks
- Spending notifications
- Time played alerts
- Loss limit warnings
- Regular check-ins
🆘 Support Resources
Professional help is available if you're struggling with gambling. These organizations provide free, confidential support:
National Problem Gambling Helpline
Free, confidential support 24/7
Gambling Help Online
Online counseling and support
Lifeline Australia
Crisis support and suicide prevention
Gambler's Help
Face-to-face counseling services
Financial Counselling Australia
Free financial counseling
Gamblers Anonymous
Peer support groups
👨👩👧👦 For Family and Friends
Supporting Someone with a Gambling Problem
- Listen without judgment and offer emotional support
- Encourage them to seek professional help
- Help them manage finances and remove access to money
- Don't enable their gambling or pay their debts
- Take care of your own mental health and seek support
💬 Family Support Resources
Gam-Anon
Support for families of gamblers
🌐 gam-anon.org.au
Relationships Australia
Counseling and support services
📞 1300 364 277
Family Drug Help
Support for families dealing with addiction
📞 1300 660 068
📞 Need Help? We're Here for You
Our customer support team is trained to help with responsible gaming concerns
🎯 AussiesHub Support
🆘 Crisis Support
📞 1800 858 858 (Gambling Help)
📞 13 11 14 (Lifeline)
🌐 gamblinghelponline.org.au
⚖️ Legal and Regulatory Information
🏛️ Regulatory Compliance
- Licensed by Victorian Gambling and Casino Control Commission (VGCCC)
- Compliant with Australian gambling legislation
- Regular audits and compliance checks
- Adherence to responsible gambling standards
- Age verification and identity checks
🔒 Player Protection
- Strict age verification (18+ only)
- Secure payment processing
- Data protection and privacy
- Fair gaming practices
- Dispute resolution procedures
📋 Company Information
ABN: 51836541373
License No: 698437210
Address: 9 Springfield Lakes Blvd, Springfield QLD 4300
Regulated by: Victorian Gambling and Casino Control Commission